All questions related to your profile and managing it

• How can I change my password? 462
• I play in several clubs, can I have a single login? 292
• I have a single account across several clubs, how do I choose which club to display? 218
• A family member wants to become a member, can I add them? 187
• How do I book for a family member? 75
• I've lost my password. How can I recover it? 323
• How do I change my profile photo and information? 47
• I have several accounts: how do I merge them into a single login? 36
• How do I change the site language? 47
• How do I set my personal access code? 125
• My data: download, leave the club, delete my account 65
• How do I become a club member online? 84

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 209
• Why are some cells pink on the board? 425
• How can I make a booking 997
• How can I book with a guest? 284
• How can I edit a booking? 231
• How can I delete a booking? 334
• All courts are occupied. Can I join the waiting list? 108
• What payment methods are available to me for a booking? 129
• How to create an open booking 81
• How to join an open match 73
• Where can I find the court access code (door code)? 131
• How do I withdraw from an open match? 49
• How do I view my booking history? 65
• How do I see the weekly schedule? 58
• How do I find and book at another club? 42

How do I register for a camp or a school?

• Sign up for a tennis lesson 177

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 60
• How do I pay for a booking with my wallet? 46
• How do I split the payment with my partner? 42
• How do I use my restaurant vouchers? 43
• How do I view and pay my invoices? 33
• How do I download my certificates? 46
• How do I send money from my wallet to another member? 59

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 85
• How do I join my club's WhatsApp groups? 77
• How do I take part in the Défi-Plugin (challenge tournament)? 34
• Défi-Plugin: I played without creating the match, how do I enter the score? 45

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 92
• How do I turn on dark mode? 31
• How do I install the Plugin.ch mobile app? 148
• How do I choose the notifications I receive on my phone? 50
• Where can I find the messages sent by my club? 39

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 71
• The administration home page 51

• Manage access 76
• Manage membership cards 59
• Manage clubhouse 46
• Manage restaurant credit 35
• Manage email sending 40
• Manage invoicing 35
• Manage member groups 47
• Manage registrations 48
• Manage special days 35
• Manage offers 37
• Manage online payments 56
• Manage billing regions 56
• Manage the club manager 47
• Manage challenge tournaments 37
• Manage RFID validation 80
• Manage general settings 39
• Setting up the accounts (general ledger) 137
• Configure EBICS: connect Plugin.ch to your bank 51
• Gate access log 45
• Manage multiple buildings 128

• Create a new court 64
• Manage court groups 59
• Manage booking periods 86
• Manage court usage 80
• List, edit, or delete a court 85
• Manage sports 47
• Close courts 41

• Create a new season 45
• Edit or delete a season 65
• Open the winter season by copying last season 56
• Link a sport to a season 48

• Manage recurrence authorizations 68
• Manage restrictions 38
• Manage subscription type 60
• Create booking prices: per session or per season 28
• Check rates with the rate grid 47
• Manage non-member and pay-as-you-go deductions 64
• Booking without a subscription: the guest subscription 70

• Create an item 49
• Assign an item to a member 56
• Edit or delete an item 63
• Delete an item assigned to a member 81
• Import linked items from Excel 69

• Display the member list 56
• Create a new member 84
• View a member's detailed information 68
• Display a member's operational data 90
• Manage member subscriptions 75
• Import member data 68
• Print member cards 53
• Print and export the member list 57
• Charge an item to a member or a group 83
• Link a member to a group 65
• Edit and delete a member 49
• Search for a member 39
• Managing duplicates: merging two profiles 52
• Managing units to be deducted: personalised hours and non-members 40
• Manage Swiss Tennis licenses 38
• Topping up a member's wallet 38
• Find and reactivate a removed member 53
• Issue a certificate for a member 32
• Managing families 44
• Handling erasure requests (GDPR) 36

• Add a new sponsor 51
• Invoice sponsors 42
• Re-invoice sponsors 38

• Assign and remove a role 76
• Roles and access: create and edit a role 44

• Gérer son école de tennis : la marche à suivre 105
• Activating the Lessons module 92
• Creating lesson items 53
• Create, edit, and delete a lesson 68
• Manage lesson groups 47
• Manage lesson enrollments 65
• Prerequisite 155
• Invoice and reminder texts 51
• Teachers' schedule 41
• Grouped payments of registrations (basket) 43
• Change the rate of a registration 78
• Copy a lesson for the next season 56
• Changements en cours de saison 71
• Cancel or make up a lesson 58
• Ce que fait le prof 49
• Prix, membres et non-membres 57
• Paiement en ligne et facturation 89
• N° AVS et export Jeunesse et Sport 102
• Questions fréquentes sur les cours 73
• Résoudre les conflits de planning 49
• Proposer des créneaux de préférence 54
• Placer les élèves automatiquement 58
• Envoyer son planning à un professeur 53
• Préparer le planning de la semaine 55
• Reprendre les groupes de la saison passée 51

• Complete management of equipment rental 56

• Find old invoice groups (archives) 43
• Invoice considerations and display 57
• Create invoices 44
• Send invoices by email 54
• Manage payment reminders 43
• Print invoices 43
• List and search invoices 60
• Edit and delete invoices 58
• Invoicing a membership fee or an item: what's the difference? 70
• Automatic reminders for e-mail invoices 32
• Keeping the accounts with the general ledger 34
• Manage family discounts 41
• Import accounts from Excel 58
• Carry an overpayment over to the next invoice 42
• How invoice dates are calculated 59
• Annuler une facture ou une ligne déjà comptabilisée 32
• Transit accounts for online payments 95
• Cancel a reminder and go back to the original invoice 50
• Invoicing guests (non-member hours) for the season 38

• List of bank payments 41
• Processing via bank files 81
• Process a manual payment 45

• Process installments 41

• Managing bookings in the schedule 77
• Configure and use open matches 69
• Manage the set times 44
• Create a promo code and use it 70
• Refund a fixed-hour session that was released and taken again 60
• Moving a booking and creating a recurrence in the schedule 51
• Creating and managing recurrences 39
• The weekly view and the all-sports view 72
• The cash journal and the history of a booking 43
• Manage cash register prices 35
• Offering items with a booking 82
• Deleted bookings and deletion records 48
• Replace a player on a fixed hour 86
• A fixed hour cannot be added: nothing is displayed 40

• Manage automatic emails 43
• Sending bulk emails 39
• Manage messages 47
• History of sent emails 43
• Writing an e-mail with the editor 151
• Birthday and inactive member e-mails 44

• Manage challenge tournaments 44

• Enable partner search 82

• The statistics dashboard 92
• Invoicing bookings from the statistics 61

• Access the program 186
• Booking by a member 69

• Creating and configuring a lesson 81
• Sign up for a tennis lesson 61
• Managing registrations (administrator) 64
• Managing groups and the schedule 64
• Tennis lesson invoicing 60
• Invoicing check and Youth and Sport export 103

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 60
• Adding and editing an employee 37
• Special cases: minor salary, young people, pensioners, LPP 34
• Running the monthly payroll 40
• Entering a compensated absence (army, maternity, illness, accident) 73
• The 13th salary and holidays for hourly employees 58
• Paying salaries and reconciling them with the bank 74
• Correcting an approved payslip 48
• Salary certificates and annual lists 69

You'll find all the questions about booking without an account

• How can I book if I don't have an account 921
• Where can I find available courts in my area? 187
• How can I edit/cancel my booking if I don't have an account? 229